Halyard Health hiring IT End User Delivery Sr. Manager – GA

Halyard logo

Title: End User Delivery Senior Manager  

Company: Halyard Health

Location: Roswell GA

Function: IT

Reports to: Client Services Lead

Halyard Health [NYSE: HYH] is a medical technology company focused on preventing infection, eliminating pain and speeding recovery for healthcare providers and their patients. Headquartered in Alpharetta, Georgia, Halyard is committed to addressing some of today’s most important healthcare needs, such as preventing healthcare-associated infections and reducing the use of narcotics while helping patients move from surgery to recovery. Halyard’s business segments — Surgical and Infection Prevention and Medical Devices — develop, manufacture and market clinically superior solutions that improve medical outcomes and business performance in more than 100 countries. For more information, visit http://www.halyardhealth.com

Job Overview

The End User Delivery Manager is responsible to control and manage the IT infrastructure and execute day-to-day routine tasks related to the operation of infrastructure components and applications. Reporting to the Client Services Leader, this position has direct accountability for the timeliness and quality of IT services provided to Halyard Health Care employees, including those at major corporate offices and mills, by IT staff and third party vendors.

Additional responsibilities consist of establishing day-to-day operational support for infrastructure technologies that include supplier management activities, business continuity, and overall service delivery support for change, incident, and problem management activities.

Principal Accountabilities

  • Ensure that all day-to-day operational activities are carried out in a timely and reliable way.
    • Works to resolve problems and ensure that incidents are addressed and resolved in a timely fashion.
    • Responsible for the day-to-day operational support for infrastructure technologies that includes supplier management activities, business continuity, and overall service delivery support for change, incident, and problem management activities
    • Manage the initial provisioning of laptops; setup, configuration, imaging, computer repair, local server maintenance.
    • Provide technical and operational leadership, management and oversight of site support and managed delivery.
    • Provide operational support, project support, and engineering for IT Infrastructure related disciplines
    • Ensure day-to-day operational support for infrastructure technologies that include supplier management activities, business continuity, and overall service delivery support for change, incident, and problem management activities
    • Ensure proper and consistent communication to Halyard Health Care clients and internal leadership aligning with policy and procedures, SLAs, metrics reporting and contractual agreements
    • Ensure the creation, qualification, and timely resolution and proper escalation of incidents
    • Provide leadership and management of staff including mentoring and career development

Interested?  Please send your resume to d.beach@accenture.com to start our process. We can then have a chat in the next few business days to discuss your fit versus your career plans.

Preferred Qualifications and Experience

  • BA, BS or Master’s degree in a Computer Science or Information systems related discipline
    • Strong preference for Health Care, Medical Device or regulated industry experience
    • 5+ years of hands-on experience with enterprise software architectures, infrastructure architectures, and desktop computing
    • 5+ years of hand-on experience in providing operational management and coordination for network service providers
    • Excellent oral and written communication skills with solid collaboration and negotiation skills
    • Proven ability working directly with clients to identify and resolve technical incidents
    • Must be able to work a flexible schedule including weekends, nights and holidays as needed
    • Experience managing multiple on-site and vendor sourced service teams
    • Proven ability working directly with clients to identify and resolve technical incidents
    • Ability to communicate and build relationships outside of IT
    • Excellent oral and written communication skills
    • ITIL knowledge, certification is a plus

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Halyard Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s