IT Business Analyst, eCommerce


Title: IT Business Analyst, eCommerce

Job #150002JM, Kimberly-Clark Corp.

Location: Neenah WI (preferred) or Chicago IL

Function: ITS & Shared Services

Reports to: Sr. Manager

Scope: Global


As consumers purchasing habits evolve and purchase via the eCommerce channel becomes more mainstream, K-C needs to evolve its expertise and capability to connect with its consumer via this channel. Experimenting with new business models and ways of buying will help K-C unlock how consumers buy and share the results with eTail partners will result in success for K-C in this new channel.

This role is expected to work with the leader of the team to analyze how eCommerce technology can enable new business models and assess the business process change needed to accomplish the adoption of this capability. The person is also expected to help the leader develop the end to end macro business process needed to adopt this new channel within K-C, and help functional leaders in Finance, Supply Chain, Marketing, etc. reengineer their business process to be successful.

Develop end to end process for eCommerce channel: Lead the development of the end to end eCommerce value chain for the B2B and B2C business
Facilitate and Influence process change with the various impacted functions: Work with the impacted function teams to understand the impact and develop appropriate process changes that will be needed to accommodate this change
Develop playbooks for regional eCommerce leaders: Develop and share macro blueprints with regional K-C eCommerce BA and BPs for local adoption and adaptation
• Facilitate the learning and sharing of best practices between regions: Act as the network coordinator to share best practices and lessons learned between the regions

Ever wonder what it is like to belong to this global company?  Here are some reasons to join us: You can contact to receive more information on this job.  Sending your resume would jump-start our process and could lead to a screen call.

Education required/ preferred:

  • Bachelor’s degree
  • 7-10+ years of Professional experience with a minimum of 5 years of within an eCommerce business function
    • Experience driving requirements gathering, performing functional analysis, developing business process models relating to eCommerce projects
    • Experience with deploying and driving execution via performance measurement, benchmarking, and related visual management
    • Held prior accountabilities that required influencing leaders outside of administrative authority
    • Strong leadership skills with experience managing people in offsite and remote locations
    • Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers.
    • Verbal and written fluency in English is mandatory



Business analysis: Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change.

Applies and monitors the use of required modelling and analysis tools, methods and standards, giving special consideration to business perspectives. Conducts investigations at a high level for strategy studies, business requirements specifications and feasibility studies.

Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks. Identifies stakeholders and their business needs.
Business risk management: Carries out risk assessment within a defined functional or technical area of business. Uses consistent processes for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the business. Refers to domain experts for guidance on specialized areas of risk, such as architecture and environment. Co-ordinates the development of countermeasures and contingency plans.
Requirements Definition and Management: Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required. Selects the most appropriate means of representing business requirements in the context of a specific change initiative. Drives the requirements elicitation process where necessary, identifying what stakeholder input is required. Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a base-line on which delivery of a solution can commence. Takes responsibility for the investigation and application of changes to program scope. Identifies the impact on business requirements of external impacts affecting a program or project.
Autonomy: Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
Influence: Influences organization, customers, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
Complexity: Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organizational requirements.

Business Skills: Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organization. Takes customer requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of relevant legislation.

Other Skills:

  • Experience with eCommerce technology or business (end to end) in a global company is a must.

    Key Interfaces:
    • ITS eCommerce Business Partner (Region)
    • ITS eCommerce BA (Region)
    • ITS Marketing Technologist (Region)
    • Business Interfaces as needed

    External Interfaces:
    • Consultant
    • 3rd Party provider

    Travel may include approximately 20% of work time.


Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, nearly a quarter of the world’s population trust K-C’s brands and the solutions they provide to enhance their health, hygiene and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex and Depend, Kimberly-Clark holds No. 1 or No. 2 share positions in more than 80 countries.  With a 143-year history of innovation, we believe in recruiting the best people and putting them in the right jobs so that they can do their best work. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.


The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.


Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.



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