Tag Archives: SFDC

Halyard Health seeks a Sr. IT Business Partner – Customer Experience | GA

Halyard logo

Title:   Senior IT Business Partner – Customer Experience

Company: *Halyard Health Corporation: NYSE: HYH

Location: Alpharetta GA

Function: IT

Reports to: IT Customer Experience Lead

Scope: Global

Job Overview 
The Sr. IT Business Partner – Customer Experience is responsible for supporting the Customer Experience Leader in the development of strategy and capability needs for IT solutions within the Halyard Health global ecosystem.

  • This position is accountable for coordinating and managing the project and support activity of large initiatives.
  • This position is accountable for serving as the primary interface to one or more business areas (e.g. Sales, Marketing and/or Customer Service) on current and future business facing IT services.
  • The resource will play a key role in understanding business operations and strategies, gathering business requirements, performing use case analysis, providing functional support for IT applications and services, supporting functional and user acceptance testing, and providing project management and coordination services.
  • A key requirement of this position is to provide expert-level functional and technical oversight for the Customer Experience portfolio.
  • This position is responsible for ensuring that Customer Experience projects deliver the desired business objectives and align with the overall enterprise strategy.
  • The Sr. Business Partner must proactively identify issues with project plans, resourcing and funding and drive solutions to address them.
  • Additional responsibility include creating work plans, schedules, project estimates, business cases, resource plans and status reports. The individual will work collaboratively with business stakeholders and other delivery teams from IT to ensure that current and future IT services align with business priorities and needs. The individual must drive business requirements and project execution along with the global solutions delivery leadership and teams.

    Principal Accountabilities
    Serve as the primary liaison between IT and one or more business area
    • Provide functional knowledge of key business processes and functional expertise on the IT services/applications that support them
    • Drive and improve Customer Experience processes through adoption of IT best practices and harmonized business processes
    • Develop collaborative partnerships with Marketing, Sales, and Customer Service leads and key stakeholders Halyard Health to identify opportunities to shape and realize the potential of IT and data analytics to achieve business outcomes
    • Understand current and future business processes and establish strategies and requirements to align IT application and service capabilities with these processes
    • Provide functional support, knowledge transfer and training on business facing applications
    • Work with business stakeholders to document business needs, requirements and business cases
    • Provide project management and coordination for key projects
    • Develop test scenarios to test new and redesigned processes
    • Collaborate with the larger IT organization (e.g. PMO, ERP Leads, Strategy & Arch etc.) to deliver the appropriate technology solutions
    • Recognize opportunities for the business, involving the application of technology across a very broad technical front
    • Maximize investments made in existing Marketing, Sales, and Customer Service technologies, shape future blueprints (business capabilities) and ensure IT is appropriately applied to each stage of the Marketing, Sales, and Customer Services processes to achieve maximum efficiency and effectiveness
    • Execute projects within the approved portfolio within budget/timeline and track benefit realization
    • Provide leadership and management of staff including mentoring and career development
    • Advise leadership on appropriate action, including contingency planning and countermeasures

Interested?  Please send your resume to d.beach@accenture.com to start our process. We can then have a chat in the next few business days to discuss your fit versus your career plans.

Qualifications and Experience: 

• Bachelor’s degree in related field (Marketing/Business, Computer Science, Information Systems); an MBA is a plus
• 7+ years Information Technology Experience
• 4+ years of experience working in a Customer Experience related IT role
• Ability to interact at the highest levels of the organization and engage stakeholders appropriately
• Proven understanding of the Customer Experience standards/best practices, business critical technologies and emerging IT technologies and architectures to support these functions (e.g. Salesforce.com, SAP etc.)
• Large scale implementation experience (functional or technical) of customer experience technologies (Salesforce.com, Mobility, SAP etc.)
• Experience developing business cases and conducting cost/benefit analysis
• Experience providing functional training, support and knowledge transfer
• Experience being solely responsible technical work and project supervisory responsibilities
• Global experience strongly desired
• Ability to organize and guide technical projects, teams, and external vendors
• Strong problem solving and process improvement skills
• Excellent oral and written communication skills with solid collaboration skills
• Proven ability working directly with clients to identify and resolve technical incidents
*Halyard Health [NYSE: HYH] is a medical technology company focused on preventing infection, eliminating pain and speeding recovery for healthcare providers and their patients. Headquartered in Alpharetta, Georgia, Halyard is committed to addressing some of today’s most important healthcare needs, such as preventing healthcare-associated infections and reducing the use of narcotics while helping patients move from surgery to recovery. Halyard’s business segments — Surgical and Infection Prevention and Medical Devices — develop, manufacture and market clinically superior solutions that improve medical outcomes and business performance in more than 100 countries. For more information, visit http://www.halyardhealth.com. 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

 Halyard Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Advertisements

Halyard Health hiring IT Strategy Architect Lead | GA

Halyard logo

Title:   IT Strategy Architect Lead

Company: *Halyard Health Corporation

Location: Alpharetta GA

Function: IT

Reports to: Sr. Manager IT Strategy & Performance

Scope: Global

Job Overview 

The Strategy Architect Leader is responsible for providing leadership direction for strategic application architecture plans, standards, system design, and implementation with a focus on mapping Halyard Health Care’s IT capabilities to business needs. Reporting to the Global Professional Services Leader, this position is accountable for developing and tailoring application design concepts, defining architecture standards, recommending how to proceed with legacy applications (replace, retire, maintain etc.) and implementation plans for the efficient transformation of the current application portfolio.

Principal Accountabilities 

• Create and maintain architectural best practices and standards that address applications, data, and technology in the context of business processes across the Halyard Health Care IT landscape
• Lead analysis of leading technology, industry, and market trends to determine their potential impact on the enterprise architecture with a focus on aligning and enabling Halyard Health Care’s business strategy
• Provide leadership direction for the overall strategic application architecture plans, system design, and implementation at Halyard Health Care
• Provide broad understanding of Halyard Health Care platforms and applications across all technologies to both IT and business leadership
• Lead analysis of the current IT environment to detect critical deficiencies and recommend solutions for improvement
• Define the strategy for IT initiatives such as legacy integration / modernization and ERP system consolidation to drive standardization, lower total cost of ownership (TOC) and business innovation
• Work with project teams across the organization to develop and apply architectural best practices and standards including performing a more involved advisory role on complex initiatives
• Develop and maintain global technology roadmaps and application evolution plans for Halyard Health Care’s IT portfolio
• Provide leadership and management of staff including mentoring and career development
• Identify and develop talent within the organization

Interested?  Please send your resume to d.beach@accenture.com to start our process. We can then have a chat in the next few business days to discuss your fit versus your career plans.

Preferred Qualifications and Experience
• BA, BS or Master’s degree in a Computer Science or Information systems related discipline, MBA is a plus 
• 10+ years of software design and implementation experience 
• 5+ years of Architecture leadership roles in design, development and execution in a global organization 
• Experience across multiple architecture environments including ERP systems (e.g. SAP), customer facing technologies (e.g. Salesforce.com) and other enterprise technologies
• Able to establish relationships with business and IT leaders, as well as the technology subject matter experts
• Knowledge of IT research methods and procedures. Includes the knowledge of technical trends and the ability to apply technologies to address business needs
• Ability to quickly comprehend the functions and capabilities of new technologies
• Ability to understand & define the long-term (“big picture”) and short-term technology perspectives of changing business situations
• Ability to translate business needs into solution architecture requirements
• Ability to estimate the financial impact of architecture options and alternatives
• Ability to define multiple solution options to business problems
• Manage and direct multiple engagements developing key architecture artifacts and standards while following standard architecture development processes and guidelines
• Experience working in a global or similarly structured organization

 

* Halyard Health [NYSE: HYH] is a medical technology company focused on preventing infection, eliminating pain and speeding recovery for healthcare providers and their patients. Headquartered in Alpharetta, Georgia, Halyard is committed to addressing some of today’s most important healthcare needs, such as preventing healthcare-associated infections and reducing the use of narcotics while helping patients move from surgery to recovery. Halyard’s business segments — Surgical and Infection Prevention and Medical Devices — develop, manufacture and market clinically superior solutions that improve medical outcomes and business performance in more than 100 countries. For more information, visit http://www.halyardhealth.com. 

 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Halyard Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

 

Regional Sales Business Lead | South TX | Medical Device

 

KC-Unleash

Title:   Regional Sales Business Lead – Medical Device

Job #1400000Q, Kimberly-Clark Health Care

Location: person can sit in San Antonio, Houston or Austin

Function: Sales

Reports to: Zone VP Sales

Product Line: http://www.iflo.com/products.php

Scope: South Texas

From brands such as Huggies® and Kleenex® to medical devices and workplace solutions, Kimberly-Clark makes the essentials for a better life. We hold the No. 1 or No. 2 share position globally in more than 80 countries, but we’re not just changing diapers here. Our employees are changing the world for the better with innovative products that create new categories and push existing ones to a higher level. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark!

The primary responsibility of a Regional Business leader is to Coach, Teach and Develop his/her team to execute the revenue goals within the corporate business strategy.

The Regional Business Leader manages all sales activity for the
full l-Flow product portfolio within an assigned geography. This includes the setting of success criteria, up to and including Territory Business Plans for the regional sales team, providing leadership for achievement of goals for the regional sales team, forecasting of sales, implementing policies, and
maintaining budget. Directs and motivates the region’s sales personnel and works cross-functionally with other I-Flow sales regions and corporate departments to maximize sales efforts. Acts as a liaison between headquarters and field to ensure effective two-way communication (e.g., competitive intelligence) that will drive results. Establishes, defines and manages to a clear strategic direction and goal attainment targets for the regional sales team.

Roles and Responsibilities (fundamental job duties): 
Planning and Execution

• Coach and Develop team members to execute the established revenue goals within the framework of the corporate strategy.
• Provide Coaching and Development to assess the strengths & weaknesses of each employee and establish a plan for continuous improvement. Ensure that each employee has awareness of and access to the appropriate resources to continuously improve through the documented I-Flow Field Follow up Report and development plan.
• Develop, monitor and adjust (as needed) robust Territory Business Plans with members of the regional sales team
• Proactively communicate with the regional sales team on a weekly basis, including regular conference calls to assess sales leads and performance (and adjust as necessary). Conduct field ride-along visits to include 2 days per week with Territory Manager/Sales Representative and 1 day per week with Sales Associate and Clinical Specialists (where applicable); file Field Follow Up Reports for each visit.
• Fully understand and leverage tools, reports and analyses provided by analytics team.
Communicate promptly and clearly any misunderstanding around reporting and analyses.
Leverage salesforce.com (SFDC) to help regional sales team to effectively manage I-Flow sales cycle and harvesting leads.
• Effectively communicate business results to regional sales team and to senior management on a monthly basis, up to and including sales results and their drivers, best practices, risks, gap analyses, and budget adherence.
• Proactively monitor and report to Marketing and Senior Sales Management the issues affecting the region, including pricing, competitive pressures, distribution, talent, market / industry movements and other business and / or customer challenges that impact regional, and potentially, zone and national performance.
• Collaborate with our established recruitment partners to locate, screen and hire all sales personnel for the defined region of responsibility.
• Work with Human Resources to execute the onboarding and off boarding processes.
• Provide vital and timely feedback to Quality and Regulatory teams concerning customer, product, and quality issues.
• Oversee and guide execution of contract strategy for the region, up to and including individual accounts and local buying groups (IHNs).
• Take full responsibility for the training and education of regional sales team, assessing and working with appropriate internal parties to execute training in healthcare compliance, quality and regulatory rules and guidelines, hospital credentialing, corporate policies (e.g., expense management).
• Proactively maintain all administrative responsibilities, up to and including monthly business reports, performance reviews, talent review and calibration, expense reports.

Technical Skills 
• Demonstrated track record for sales growth and new business development.
• Strong Clinical knowledge and understanding of the features, benefits, and indications for use for medical devices.
• Deep understanding of, and proven success of leveraging, hospital organizational dynamics, including interrelationships between Clinicians, Materials Management, and Administration.
• Demonstrated ability to effectively communicate and sell to hospital administration on a program level.
• Proven experience in understanding mechanics of medical device contracts and pricing.
• Proficient computer skills for use with Email, PowerPoint, word processing and spreadsheets.

Soft Skills 
• Entrepreneurial in approach to the sales leadership role. Owns the approach and execution to regional business plans.
• Strategic thinker. Believes in taking a logical and comprehensive approach to the sales process. Builds and works from comprehensive regional sales plans. Able to work with complex issues and create long-term strategies.
• Comfortable in fast changing environments. Can look at issues from a fresh viewpoint and quickly adapt to changes created by the marketplace.
• Seeks ways to drive innovation into the region with unique and pioneering approaches.
• Solid business acumen.
• Has great presence and is a strong communicator. Uses language effectively to persuade others and build commitment for ideas and initiatives.
• Clearly defines expectations and articulates ideas, thoughts and views. Provides frank, direct and timely feedback to others. Results-oriented.
• Likes to be in charge and be influential. Is driven by achieving extraordinary results and leading others. Excellent aptitude for holding self and others accountable to a high standard of performance.

External Interface: 
• Customers & prospects including Surgeons, Nurses, Anesthesiologists, Residents, Physician’s Assistants, O.R. Technicians, Materials Managers, Procurement Directors, Pharmacy, and Hospital Administration including the CFO and CEO.
• Representation of Pre-fill or distribution providers.
Internal Interface: 
• Marketing, Business Analytics, Customer Service, Inside Sales, Human Resources, Leadership Development and Sales Training, R&D, members of K-C health care and other K-C divisions.

Interested? You can contact Dorothy.Beach@KCC.com to receive more information on job #1400000Q  .   Sending your resume can allow a more intelligent discussion between your career goals and what Kimberly-Clark needs.

Basic Qualifications:

Bachelor’s Degree Required

At least 5 or more years’ experience in Medical Device Sales Management, with a proven track record of success

Strong leadership qualities

Proficient with MS Office Suite applications

Extensive in-field travel required

While performing the duties of this job the employee is required to travel extensively (50 – 80% per week on average).
Preferred Qualifications:

At least 8 or more years’ experience in the Medical Device Industry Preferred

Experience with orthopedics and/or surgical specialties is preferred

Hands on approach to sales strategy and execution

Demonstrated success coaching and developing talent

Provided by Kimberly-Clark: 
• Company Car
• Laptop
• Cell Phone
• Expenses

• Comprehensive Benefits Package

 

Integrated Commercial Program Manager | Marketing

KC-Unleash

Title:  Integrated Commercial or B2B Marketing Program Manager

Job #130002AM , Kimberly-Clark Corp.

Location: Roswell GA just north of Atlanta

Function: Marketing

Reports to: Director of Global Integrated Marketing

Product Line: K-C Professional http://www.kcprofessional.com/home

Scope:Global

From brands such as Huggies® and Kleenex® to medical devices and workplace solutions, Kimberly-Clark makes the essentials for a better life. We hold the No. 1 or No. 2 share position globally in more than 80 countries, but we’re not just changing diapers here. Our employees are changing the world for the better with innovative products that create new categories and push existing ones to a higher level. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark!
Main Purpose of the Role:
Drive accelerated high margin growth by directing development of integrated commercial plans and capability for Global KCP . Work with regional marketing teams and global sector teams to help direct the integrated design and manage the execution of brand/platform commercial programs. This leader is on point for a) delivering world class commercial programs and execution, and b) delivering capabilities in the area of strategic commercial plan development, digital marketing, creative development of ideas, and program execution.

Key Accountabilities:
– With Global KCP Integrated Marketing Director, manage KCP’s Integrated Marketing Commercial Planning Capability for Global KCP (including strong focus on Digital Marketing capability)
– Define / deploy the tools & process to ensure world class Integrated Commercial Planning
– Promote channel-agnostic thinking and leadership to identify most applicable & effective end-user touch points.
– Partner with GMRA to ensure best practice / consistent practice in testing & optimization of all aspects of commercial planning
– Partner with Design to ensure best practice / consistent practice in total brand experience
– Work with Global / regional teams to develop integrated commercial plans and ensure world class operations and execution
– Help direct the collaboration of marketing and sales teams for the development of distinct commercial programs that bring our brand/platform strategy to life at each end-user touch point with integrated executions
– Detail program components, provide creative content, and project manage global sector commercial plans
– Integrate plans with key enablers like CRM, digital marketing demand generation, and Challenger sales
– Ensure effectiveness & efficiency in budgeting and reporting of marketing & sales investment
– Lead digital marketing demand generation strategy and capability building for a global sector
– Builds and maintains strong working relationships with all internal teams, including Global Sector teams, Global Branding team, Regional marketing and sales teams, Global Ecommerce, Market Insights, etc. and agency partners through trust, integrity and effective communication
Serves as a sounding board/resource to Global/Regional Marketing on the integration of creative executions.
– Serves as a sounding board/resource to Agency Partners to help improve process, allocate and prioritize resources and troubleshooting issues.
– Facilitates the integrated process among agency partners to ensure optimal commercial plan development
– Ensures that global sector and regional teams’ briefings/direction and brand/platform plans are deployed and successfully executed by agency partners.
– Drives open communication and translation of ideas across agency disciplines; when necessary, mediates communication between agencies.
– Facilitates recapping of commercial programs including key learning applicable to future programs, driving best practices and integrated excellence.
– Talent & Capability: With the Global Marketing and Sales Capability Leader, help build capability / competency in our Global KCP organization to elevate our strategic leadership in all the above
Build capability / competency against ICP development, digital marketing, and agency management
Help train marketing professionals in all key areas of customer journey -i.e. digital, CRM, lead management.
– Lead, coach, and mentor global commercial program managers and operations teams by training and educating them in key skills in this rapidly evolving industry capability.

Interested? You can contact Dorothy.Beach@KCC.com to receive more information on job #130002AM  .   Sending your resume can allow a more intelligent discussion between your career goals and what Kimberly-Clark needs.

 

Qualifications: 
– Bachelor’s degree required. 
– 8+ years of strategy and execution experience in aspects of commercial/marketing program activation, branding, and digital marketing
– Broad exposure/experience working with multiple function areas such as marketing communications, creative design, end-user/distributor promotions, CRM, digital, retail, etc. and practical experience with integrated execution.
– Ideal candidate would have both B2B and classical consumer marketing experience. Background would include experience in B2B marketing strategy, commercial program strategy development and activation across a variety of product categories or industries. Experience in developing integrated marketing programs is a plus.
– Position requires a solid understanding of B2B chooser/buyer/user planning and activation touch-points. Previous leadership/management experience in using CRM/digital channels as components of go to market activation plans is highly desired, as well as experience in driving sales force adoption, training, and buy-in.
– Strong demand generation experience via digital marketing activities/platforms is required.
“Idea Builder” & creative thinker: key contributor in adding channel/message suggestions that help build and plus out ideas in innovative GTM ways
– Strong collaboration skills and multi market experience highly regarded as this individual must work with internal and external stakeholders in multiple markets
– Strong experience at helping to drive decision making across matrixed organizations, project management skills and attention to detail.
– Excellent interpersonal skills, including written and verbal communication and relationship building.